Frequently Asked Questions (FAQs)

General Information

1. What is a mountain coaster?

A mountain coaster is a gravity-driven ride that follows a winding track down a mountainside. Riders control their speed using a manual brake system, allowing for a thrilling or more leisurely descent. Unlike traditional roller coasters, mountain coasters use the natural terrain for an immersive outdoor experience.

2. How does a mountain coaster work?

Riders are secured in a cart that is pulled up the mountain using a cable system. Once at the top, gravity takes over, and riders can control their speed using hand brakes. The track is designed with curves, dips, and turns to maximize fun while ensuring safety.

3. How fast does the mountain coaster go?

Carts on the Brush Creek Holl’r mountain coaster can reach speeds up to 30 mph. However, riders have control over their speed using the braking system.

4. How long is the ride?

Total ride time is 5 to 8 minutes depending on how fast you choose to go. Total length of the track is 3200 feet.

5. Is the mountain coaster open year-round?

Brush Creek Hollr Mountain Coaster operates year-round, including during winter. Our carts have canopies which can be installed during wet or cold weather to provide some protection from precipitation and cold winds. Check our website before visiting as we may close during extreme weather conditions.

6. What is the difference between a mountain coaster and an alpine slide?

A mountain coaster runs on a fixed track, whereas an alpine slide consists of a trough in which riders control their sled. Mountain coasters tend to be safer as the track prevents the cart from leaving the rails.

Ticketing & Reservations

7. Do I need to purchase tickets in advance?

We recommend purchasing tickets and reserving a time slot online for the greatest convenience when you visit Brush Creek Holl’r, particularly during busy days and times of year (summer, weekends, holidays). Walk-ins are always welcome and wait time to ride will vary depending upon how busy we are.

8. How much does it cost to ride?

Our standard ticket prices are $18 for a single ride, $10 for an additional ride the same day, and a three-ride pack for $35. We may change or update these prices, so check our website for current rates.

9. Are there any discounts available?

We offer a variety of discounts for groups, children, seniors, military personnel and veterans. Check our website or contact us directly for promotions and special offers.

10. Can I buy gift cards for the mountain coaster?

We plan to offer gift cards and gift ride and package purchases. See our website for availability and details.

11. Are refunds available?

Refunds are generally not offered unless the ride is closed due to weather or maintenance. However, tickets may be rescheduled.

Safety & Rider Requirements

12. Is the mountain coaster safe?

Yes! The Brush Creek Holl’r mountain coasters is designed with multiple safety features, including automatic braking systems, seat belts, anti-collision technology, and speed regulators. As long as riders follow the rules, the experience is very safe. Riders are monitored by our professionally trained ride operators and by a network of closed-circuit television (CCTV) cameras positioned along the track to provide our safety personnel with a view of the entire track. The full length of the track is inspected each morning before opening. We suspend operation of the ride for inspection and troubleshooting in the event of problems or unusual behavior. Please bear with us in the event your ride is delayed as a result of a safety-related hold.

13. Can two people ride together?

Yes! Our carts allow two riders (a driver and a passenger), as long as they meet age, weight limit and height requirements.

14. Are there age restrictions?

Riders must be at least three (3) years of age to ride as a passenger and 9 years of age to ride alone, subject to height and weight restrictions. Riders below the age of 9 must ride as a passenger with a related adult at least 16 years of age.

15. Is there a height or weight limit?

Brush Creek Holl’r mountain coaster has the following restrictions:

Single Riders: Minimum height: 54 inches, Maximum height: 84 inches
Passengers (tandem ride): Minimum height of 38 inches, primary rider must be at least 16 years of age
Weight Limit: Maximum 375lbs (330 lbs in wet conditions) total for all riders

16. Can I ride with my child?

Yes! Children may ride as a passenger with an adult (at least 16 years of age). See the height and weight restrictions for tandem rides.

17. Can I control my speed?

Yes! Each rider has a hand brake system to control their speed. You can go fast for a thrill or slow down for a scenic ride. The coaster control system keeps cart speed to a maximum of 30 miles per hour.

18. Do I have to use the brakes?

Our carts have a break release – two handles which the primary rider/driver pushes forward – to allow the cart to move down the track more quickly. Brakes are engaged as the driver allows the handles to move back to the default position. Riders may keep the handles all the way forward (brakes fully disengaged) for the full length of the ride, but riders should use them if they want to slow down or maintain a comfortable speed. Automatic braking systems will engage if needed for safety.

19. What should I wear?

Comfortable outdoor clothing and closed-toe shoes are recommended. Avoid wearing loose scarves, long skirts, or any accessories that could get caught in the equipment. In winter, dress warmly, including gloves and a hat.

20. Can I bring my phone or camera on the ride?

For safety reasons, we prohibit loose items, including phones, cameras, and bags, while riding. Some coasters have secure storage areas for belongings.

21. What happens if I stop in the middle of the ride?

If you stop or slow down excessively, attendants or the automatic braking system will ensure a safe ride for everyone. However, riders should maintain a steady pace and avoid stopping unless necessary.

22. Are there any health restrictions?

Riding is not be recommended for individuals with:

Heart conditions
Back or neck problems
Recent surgery
Pregnancy

Weather & Accessibility

23. What happens if it rains?

The coaster will operate in light rain, but close temporarily during heavy rain, lightning, or strong winds. With regard to lightning, we shut down the ride if there has been a lightning strike within three miles of the coaster in the last 15 minutes.

24. Can I ride in the snow?

Yes! We operate during the winter and offer a unique snowy experience. Please check with us before visiting to find out whether we are operating the coaster during extreme cold or heavy snowfall.

Group Events & Special Occasions

26. Do you offer group packages or private events?

Brush Creek Holl’r mountain coaster offers group discounts and private event bookings for birthday parties, corporate outings, and school groups, etc. Please contact us directly for details.

27. Can I rent the mountain coaster for a private event?

Please contact us directly if you are interested in private rentals for special occasions. Pricing and availability will depend upon the specific season, day and time requested as well as group size.

Additional Information

33. Do you have a gift shop or souvenir photos?

Yes! Our gift shop offers merchandise, and you can purchase photos of your ride at the end.

34. Is parking available?

Yes, we offer free on-site parking for all guests.

35. Do you have restrooms and other facilities?

Yes, restrooms and seating areas are available inside the coaster station building.

36. Can I ride multiple times in a row?

Yes! Riders can purchase multiple ride passes or re-enter the line for another ride.