Privacy Policy
Effective Date: 01/01/2025

1. Introduction
Brush Creek Holl’r is committed to protecting your privacy and providing a safe, reliable experience when you visit our website (www.brushcreekhollr.com), purchase tickets, make reservations, sign up for communications, participate in events, or otherwise engage with us. This policy explains what information we collect, how we use it, with whom we share it, how we protect it, your rights, and how you can contact us. By using our Website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect personal and non-personal information in various ways:

a) Information you provide to us

  • When you purchase tickets or ride passes, make reservations for events or group outings, sign up for our newsletter or communications, contact us by form, email or phone, we may collect your name, address, email address, phone number, billing/payment information (handled by third-party processor), booking details (date/time/ride), and any other information you volunteer.

  • If you register for events, group outings, or private rentals, we may collect additional information such as number of participants, ages, group/organization name, or preferences.

b) Information collected automatically

  • As you visit our Website, our systems and third-party service providers may collect device information and usage data such as your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, clickstreams, time spent on pages, and other technical information.

  • We may use cookies, web beacons, embedded scripts or similar technologies to track your activity on the Website.

c) Information from third parties

  • We may receive information about you from third-party sources or partners (for example analytics services, marketing services, or social platforms if you use them in connection with our Website).

  • We may combine such information with information we already have about you to enhance our understanding and service.

3. How We Use Your Information
We may use your information for the following purposes:

  • To process your ticket/rental purchases, event bookings, group reservations, and to provide you the requested service (including communications and confirmations).

  • To send you receipts, booking information, service updates, notifications of changes or cancellations, and respond to your inquiries.

  • To send you marketing communications, newsletters, special offers, event announcements, unless you opt out of such messages.

  • To improve our Website, services, user experience and communications through analytics, monitoring usage, and performing internal business and marketing analysis.

  • To detect, prevent and address fraud, unauthorized use, security or technical issues, protect our rights and property, comply with legal obligations, enforce our terms and conditions.

  • To fulfill any other purpose for which you provide the information.

4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information as follows:

  • Service providers and partners: We may share your information with third-party service providers who perform services on our behalf (such as payment processors, email service providers, reservation systems, website hosting, analytics providers, marketing communications).

  • Legal and regulatory disclosures: We may disclose your information if required by law, legal process, court order, governmental request, or to investigate suspected wrongdoing or to protect our rights and those of others.

  • Business transfers: In the event of a merger, acquisition, sale of assets, or financing transaction involving Brush Creek Holl’r, your information may be transferred as part of that transaction — subject to confidentiality and permitted uses consistent with this policy.

  • With your consent: We may share your information for additional purposes if you explicitly consent.

5. Your Choices and Rights
You have certain choices and rights regarding your personal information:

  • You may opt out of receiving marketing or promotional emails from us by following the “unsubscribe” link in the email or by contacting us directly.

  • You may contact us to request access to, correction of, deletion of, or restriction on processing of your personal information.

  • Depending on your jurisdiction, you may have additional rights under applicable data protection laws (e.g., rights of portability, rights to restrict profiling, etc.).

  • You can disable or remove cookies through your browser settings; however, this may affect the functioning or user experience of our Website.

6. Cookies and Tracking Technologies
We use cookies, web beacons, embedded scripts and similar technologies to collect usage information, manage sessions, remember preferences, improve Website experience, and understand how visitors navigate and interact with our Website. You may choose to disable cookies via your browser settings; however, some parts of the Website may not function properly without cookies. We may also use third-party analytics services (for example, Google Analytics) to help us understand Website usage and performance.

7. Data Security and Retention
We implement reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration or destruction. Access to your data is limited to appropriately authorized personnel and service providers. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our terms, and for legitimate business purposes. After that period, we either delete or anonymize the information.

8. Children’s Privacy
Our Website and services are not directed to children under the age of 13 (or higher age where applicable under local law). We do not knowingly collect personal information from children under that age without parental consent. If you believe we have inadvertently collected personal information of a child under the applicable age, please contact us and we will take steps to delete that information.

9. International Users
If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States or other jurisdictions where our service providers operate. By using the Website and providing your information, you consent to such transfer, storage and processing.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our Website and update the “Effective Date” above. If the changes are significant, we may provide additional notice (for example via email). We encourage you to review this Privacy Policy periodically.

11. Contact Us
If you have any questions, comments or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:
Brush Creek Holl’r
116 Fuller Lane
Princeton, WV 24739
Phone: (304) 712-7055 brushcreekhollr.com
Email: info@brushcreekhollr.com